SBV 3202 Modem for Voice thoughts

[wvzr1]

I've a TM822 that won't 'populate' the 3 'upstream' channels in the status information page. It's had a couple 'HITS' that don't seem to rectify the issue. My phone # will be ported in a few days and I don't need issues. The TM822 is owned by me and was used by me previously. I'm using it currently for Internet.  Only 1 channel 'upstream' is populated after 4 or 5 hits.

If I need to replace I'd like opinions of this product for potential use. I posted status pages looking for input and thoughts over # DSL Reports for the TM822  but no responses. I image it's not appropriate to post links so I won't. Should be an easy search. If approprite to post links mention it's OK and I will.

Thoughts on this SBV3202?

[CCAndrew]

How about posting those levels here? Do you have a separate internet modem too, that is missing the upstream channels? It’s possible it has nothing to do with your device.

[wvzr1]

Would this link do?

You mention NOT and I'll make it go away! One is from late 2018 with all 3 'upstream' populated and the other reflects just the 1 being populated. I appreciate the look! I've done several 'network' restarts and it's not changed.  

https://www.dslreports.com/forum/r32432772-Connectivity-TM822G-Xfinity-quiz

It's the only device I'm using. I have an SB6141 on my account also but it's disconnected and 'boxed'. My # should be ported in a few days. I've no need for an improved modem if this will function correctly. Any idea of what it might take to 'populate' those other 2 'upstream'? I can't call (DO NOT SPEAK) - Xfinity Voice is primarily for TEXT FEATURE to Doctors etc.

[CCAndrew · Accepted solution]

It’s possible that you have a high pass filter in place on your drop. That is something that’s put in place by the maintenance team to block noise/interference from backfeeding into the plant. That filter blocks those 2 upstream channels that you’re missing. If it’s there there may be notes on your account and you would need a tech out to fix (for free). You may want to check on that before buying a new modem.

I can escalate it up to a colleague who can help you out with getting a tech out or to check your account for any notes

[wvzr1]

I don't speak so anything you could do would help. There's a drop outside my basement foundation wall and another at the foot of a pole at the street. I'm not aware of anything that's been done in the neighborhood recently!

Thank you!!

[ComcastJoeTru]

Hello wvzr1. We appreciate you visiting and posting on the Xfinity Forums. I can assist with further troubleshooting your modem / scheduling a technician visit if needed. To get started, please send me a private message and include your full name so I can assist you. You can click my name (ComcastJoeTru) to view my profile and send me a private message. Click "Send a private message" and private message me.
 

[wvzr1]

I've responded to a few PM's but haen't heard anything positive regarding my issues. Should've I heard anything difinitive? My VOICE should 'port' in a couple of days and I don't need issues!

[ComcastPhill]

Hi wvzr1, thank you for working with us through private message and please reach back out if you need any assistance in the future.

Thank you