For several months now my phone line has been reported to be a very poor connection. I can hear the caller, but they have a hard time hearing me and report the call as very garbled sounding. I have captured this on voice mails I've left on my cell phone. Also some inbound calls only ring my phone once or not at all and either go to voicemail or just ring continuously on the caller's end. I've reset the modem, replaced the phone and had technicians out to the house twice who've replaced the modem and checked all the connections and can't find the problem. They have acknowledged there is a problem but the individual techs do not know how to solve it. I've been told the problem has been elevated to a "supervisor" and to be patient, but it's been almost a month since the last tech visit and the problem persists. I’ve had no updates or communications from Xfinity Comcast and my phone line is still intermittent and very poor voice quality. Can someone please get me in touch with a LOCAL Xfinity Comcast service representative who can explain what is happening and when I can expect my phone line to be fixed?
The same thing for me! Mine is a cordless Uniden phone with answering machine. About 2 months ago I noticed I sounded like I was in an echo chamber when talking. Then realized my phone rings half a ring then nothing. The voicemail on my phone does not do any of the message recording and then I found out Xfinity voicemail is capturing my messages! Sounds like they have tried to transition messages to their system and that is not what I want! My answering machine should work, I should not have constant static and echo. I'm ready to pack up this phone and the cable and send it back. Over a year ago I found that my landline number was out of service and received absolutely little help until the corporate office became involved. This is ridiculous. Paying way too much for unacceptable service