Phone won't provision

[doublel67]

This is second CM1150V the first one i returned because it would drop  Internet. I just got this one (CM1150V) called to have it activated. Was on the phone for a hour with 2 different techs neither could get the eMTA to provision. Techs saying the system wasn't pushing the file to the gateway. 

The internet is working fine just the phone is not.

Any help here would be great without sitting on the phone for a hour.

Thanks

[doublel67]

crickets.............................................................................................

[doublel67 · Accepted solution]

just talked with a great lady with customer care and she reactivated and provisioned modem and everything is working..