Phone won't provision

This is second CM1150V the first one i returned because it would drop  Internet. I just got this one (CM1150V) called to have it activated. Was on the phone for a hour with 2 different techs neither could get the eMTA to provision. Techs saying the system wasn't pushing the file to the gateway. 

The internet is working fine just the phone is not.

Any help here would be great without sitting on the phone for a hour.

Thanks