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Phone voice drop

New Poster

Phone voice drop

I just joined the Xfinity group in January 2019.     My contract covers home phone, tv and cell.    When talking on the HOME phone line,   it varies regarding how long I am talking.    Then it drops me and the person I am talking to cannot hear me.    I CAN hear them.     I hang up and re-dial.    Then we restart our conversation ONLY to have the line drop ME again and again I can hear the person on the other side.        Also, I had been told there is cracking on my line.   I did PURCHASE a NEW phone.     I still have the problem.    And it is never with the same person.   Today, I called Comcast and it dropped me and I could hear the rep.    Don't know if there is a link to my computer......but sometimes it is STUCK.    I was told there could be an electrical jump to my Comcast line????   Anyone hear of that?   Comcast has been out 2 times now.   Problem NOT resolved.  

Official Employee

Re: Phone voice drop

Hi MysDee, thank you for reaching out and welcome to our Community Forums.   I would like to help troubleshoot your phone issue further, could you please send me a private message with your full name to begin?

 

Thank you 


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Official Employee

Re: Phone voice drop

Hello MysDee, I haven't heard from you but please reach back out if you still need assistance and we will gladly help!.

 

Thank you 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!