Community Forum

Phone ported to Xfinity but inbound calls go to the old ATT line still?

Highlighted
New Poster

Phone ported to Xfinity but inbound calls go to the old ATT line still?

Yesterday I ported my mother-inlaws phone service from ATT to Xfinity.  I have a phone plugged directly into the modem TEL1 light is solid.  Outbound works great the person receiving my call sees the correct caller id number and name but if you call my mother-inlaw inbound calls still go to the ATT line and never rings on the xfinity line.  It's like the port wasn't completed correctly. Do I call xfinity or ATT? 

Highlighted
Diamond Problem Solver

Re: Phone ported to Xfinity but inbound calls go to the old ATT line still?

Did you physically disconnect your phone lines from AT&T’s service? Plug a phone directly into the modem and do calls in and out. If it’s still doing it, it just May need reprovisioned

I am a Retired Official Comcast Employee
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a post as the Best Answer!
Highlighted
New Poster

Re: Phone ported to Xfinity but inbound calls go to the old ATT line still?

I have a phone directly plugged into the modem, and only outbound works.  Inbound never rings the phone.   But if I plug a phone into the old ATT line then it rings. 

Highlighted
New Poster

Re: Phone ported to Xfinity but inbound calls go to the old ATT line still?

I have the same issue. New ported number from ATT with outgoing working but no incoming calls. Xfinity has been working on it for a week. Have you checked call forwarding? There is a setting that can turn off calls to the home number. Temporarily I'm thinking of trying the call forwarding to a cell phone and seeing if that works