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Duffey
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5 Messages

Tuesday, July 7th, 2020 1:00 PM

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Phone number changed without warning - want my phone number back

I have seen this in other posts, so it's nice to know I'm not crazy.  😉

 

I recently requested an upgrade to my internet service, and it appears that as part of that change, my home phone number was mistakenly changed.

 

I would like to get my phone number back as soon as possible.  Thanks!

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4 years ago

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lisaprairie

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4 years ago

My phone number was changed with out my permission while I was in the Clackamas  Oregon store. I was'nt told or giviven my new phone number.  Is this legal ? How can I run my business or keep in contact with family and friends? Who is training these people, what kind of customer service is this? Has anyone be able to get their phone number back? Please let me know 

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XfinityJamesC

Official Employee

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2.3K Messages

Greetings, @lisaprairie! Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear your phone number was recently changed like this, but you have definitely come to the right place for assistance.

If you could send our team a private message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

To send a Private Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a live session.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 years ago

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