New Poster
•
1 Message
No dial tone with new gateway
After a new gateway installation, internet access seems fine but the phone is not working. There is no dial tone, only slight static. Any ideas on how to fix it? I tried resetting the gateway.
New Poster
•
1 Message
After a new gateway installation, internet access seems fine but the phone is not working. There is no dial tone, only slight static. Any ideas on how to fix it? I tried resetting the gateway.
bobhc
Contributor
•
141 Messages
6 years ago
Perhaps your new gateway has not been properly activated for voice service. Try self activating using this procedure:
Installation
Activation
Before you start, make sure your account number and telephone number are readily available. This information can be found on your monthly statement or order confirmation e-mail.
If the online activation does not succeed, call customer support: 1-800-COMCAST (1-800-266-2278) or 1-800-XFINITY (1-800-934-6489)
Or Try calling 1-855-652-3446. That is their device activation line.
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