New Poster
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1 Message
No dial tone on new modem XB6
Updated modem to XB6 two days ago. No dial tone on new modem since old modem still appearing on. On hold for more than 4 hrs with Comcast. Very poor service. Spoke with customer rep and put me back on hold again ----going almost 4 hrs!!!!
bobhc
Contributor
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141 Messages
5 years ago
Your new modem needs to be activated. Here is a procedure to self activate:
Installation
Activation
Before you start, make sure your account number and telephone number are readily available. This information can be found on your monthly statement or order confirmation e-mail.
If the online activation does not succeed, call customer support: 1-800-COMCAST (1-800-266-2278) or 1-800-XFINITY (1-800-934-6489)
Or Try calling 1-855-652-3446. That is their device activation line.
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