Hello, I got my issue with "no dial tone" fixed by using the "chat" option from the website. Yes, the first person ran the usual tests that had been done a jillion times, but then transferred my chat to the "SIK activation" department. The employee there said that IF the phone does not accept the name of the new modem within 24 hours, that it must be told manually. SO that is what he did. All along, that's all I wanted.... for Comcast to do "their thing" but utilizing the voice system gave me nothing but heart burn! The only way you can speak to a live person is to say that you have no service. Lying just wasn't my thing... so I turned to the website to the chat function. Worked!
Same issue, no dial tone, modem reset many times. Xfinity no help at all (even the Chat didn't respond). Finally used an OLD HANDSET to troubleshoot, and fixed it myself.
go back to my post.... I explained.... short story, I used "chat" from the website. They fixed it. IF you can't find my original post, maybe I can and use copy/paste.
thank you thank you thank you. i spent hours trying to fix this and then another hour on chat with someone who refused to do anything new. after an hour i gave up said thank you and stopped the insanity. that is when i went back and looked again for help. I found your post and YIPPPEEEEE i went back on chat, asked immediately to be transferred to SIK activation department. they did and I got a lovely person named Gerizza Mae. She was extremely patient and understanding. I showed her your post and explained i was going through the same thing. within 10 minutes i got phone service!! it was great!
So thank you again for posting your experience. It helped me a great deal. I do not understand why the first person did not recognize the problem with a new modem and activating manually the voice but all is well now.
Annoyed66
Regular Visitor
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3 Messages
5 years ago
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echeldb
Regular Visitor
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3 Messages
5 years ago
I have this same issue as well, internet is working but phone is not since I switched to the new Xfinity xFi gateway.
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Annoyed66
Regular Visitor
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3 Messages
5 years ago
Hello, I got my issue with "no dial tone" fixed by using the "chat" option from the website. Yes, the first person ran the usual tests that had been done a jillion times, but then transferred my chat to the "SIK activation" department. The employee there said that IF the phone does not accept the name of the new modem within 24 hours, that it must be told manually. SO that is what he did. All along, that's all I wanted.... for Comcast to do "their thing" but utilizing the voice system gave me nothing but heart burn! The only way you can speak to a live person is to say that you have no service. Lying just wasn't my thing... so I turned to the website to the chat function. Worked!
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sharonlaurence
New Poster
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2 Messages
5 years ago
Phone comes in to internet but will not ring on phones no dial tone, no ring
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HB16
New Poster
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1 Message
5 years ago
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L6buzz
New Poster
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1 Message
5 years ago
This information really helped! Thank you
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Misterx1
New Poster
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1 Message
5 years ago
No dial tone Modem has been reset by Comcast a jillion times......I need help !
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chmdar
New Poster
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1 Message
5 years ago
Same issue, no dial tone, modem reset many times. Xfinity no help at all (even the Chat didn't respond). Finally used an OLD HANDSET to troubleshoot, and fixed it myself.
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Annoyed66
Regular Visitor
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3 Messages
5 years ago
go back to my post.... I explained.... short story, I used "chat" from the website. They fixed it. IF you can't find my original post, maybe I can and use copy/paste.
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wwitten
Regular Visitor
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1 Message
5 years ago
I`m having the same problem. how did you fix it?
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mastersed
Regular Visitor
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1 Message
5 years ago
thank you thank you thank you. i spent hours trying to fix this and then another hour on chat with someone who refused to do anything new. after an hour i gave up said thank you and stopped the insanity. that is when i went back and looked again for help. I found your post and YIPPPEEEEE i went back on chat, asked immediately to be transferred to SIK activation department. they did and I got a lovely person named Gerizza Mae. She was extremely patient and understanding. I showed her your post and explained i was going through the same thing. within 10 minutes i got phone service!! it was great!
So thank you again for posting your experience. It helped me a great deal. I do not understand why the first person did not recognize the problem with a new modem and activating manually the voice but all is well now.
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JNovio
New Poster
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2 Messages
5 years ago
How did you fix it?
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