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No dial tone & goes straight to voice mail

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Regular Visitor

No dial tone & goes straight to voice mail

I installed the new xFi Advanced Gateway and the internet and cable TV work fine, but my landline has no dial tone and when I call it, it does not ring and goes directly to voice mail.  Help?

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Valued Contributor

Re: No dial tone & goes straight to voice mail


@pjsammond wrote:

I installed the new xFi Advanced Gateway and the internet and cable TV work fine, but my landline has no dial tone and when I call it, it does not ring and goes directly to voice mail.  Help?


Have you setup and activated the gateway as recommended in this link?

 

https://forums.xfinity.com/t5/Home-Phone-Service-Equipment/How-to-purchase-and-install-a-voice-modem...

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Regular Visitor

Re: No dial tone & goes straight to voice mail

Got it fixed yesterday.  Thanks!

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Official Employee

Re: No dial tone & goes straight to voice mail

Hello pjsammond. Glad to see you were able to get this issue resolved. Please let us know if you need assistance with anything else. We're happy to help out! 


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