No dial tone & goes straight to voice mail

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@pjsammond wrote:

I installed the new xFi Advanced Gateway and the internet and cable TV work fine, but my landline has no dial tone and when I call it, it does not ring and goes directly to voice mail.  Help?

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Have you setup and activated the gateway as recommended in this link?

https://forums.xfinity.com/t5/Home-Phone-Service-Equipment/How-to-purchase-and-install-a-voice-modem/td-p/2632277

Got it fixed yesterday.  Thanks!

Hello pjsammond. Glad to see you were able to get this issue resolved. Please let us know if you need assistance with anything else. We're happy to help out!