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georgebalek
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13 Messages

Sunday, April 12th, 2020 7:00 AM

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No Dial Tone Yet

Hi There. Just upgraded to a new package yesterday that includes Phone service. I upgraded our router/modem to accommodate the new Phone service. Still no dial tone and it’s been over 24 hours since the upgrade. Does it normally take a period of time before we get a dial tone and service is useable? I’ve already tried plugging a phone directly into the modem and restarting the modem numerous times. Any suggestions? Thanks!

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It took some going back and forth with ComcastMichael, but I am happy to report that Michael’s persistence and professionalism finally got our problem resolved. Michael, we really appreciate all your help. Thanks a million!!! 😷

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5 years ago

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Accepted Solution

georgebalek

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13 Messages

5 years ago

It took some going back and forth with ComcastMichael, but I am happy to report that Michael’s persistence and professionalism finally got our problem resolved. Michael, we really appreciate all your help. Thanks a million!!! 😷

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CCAndrew

Gold Problem Solver

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25.9K Messages

5 years ago

Did you have the modem before or after you changed service? It may need reprovisioned

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georgebalek

Contributor

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13 Messages

5 years ago

Hi Andrew. Not sure which came first because they were both around the same time. We purchased the new modem to accommodate the additional speed and the voice service. The old modem did not have voice capabilities. What is reprovisioned and how would I go about getting that done? Thanks!

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georgebalek

Contributor

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13 Messages

5 years ago

Okay thank you. Will get back to you if and when we get problem resolved.

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georgebalek

Contributor

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13 Messages

5 years ago

Thank you! I’m chatting with them now. We’ll see where that gets me. I called to activate new modem Saturday.

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CCAndrew

Gold Problem Solver

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25.9K Messages

5 years ago

Calling in may be best (but presently long wait times because of the pandemic) and I’ll escalate it here and see where you get results quickest. Not to make you feel dumb, but did you plug your phone into the phone port on your modem and not the Ethernet ports (it happens a lot).

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CCAndrew

Gold Problem Solver

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25.9K Messages

5 years ago

Stay with them until you get a dial tone and test both inbound and outbound calls to verify

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XfinityMichaelC

Administrator

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4.4K Messages

5 years ago

Greetings, @georgebalek! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day. I apologize to hear of the issues you are running into with trying to get the phone services up and running and realize how important this feature is to have more than ever. From the looks of things, you may already be working with someone. However, if you would like me to have a look at your phone services feel free to send me a PM with your first and last name so I may further assist.

 

To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.

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CCAndrew

Gold Problem Solver

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25.9K Messages

5 years ago

@georgebalek
Send a private message with your account info to @ComcastMichael if you haven’t already

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XfinityMichaelC

Administrator

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4.4K Messages

5 years ago

I'm glad I was able to assist you with your no dial tone issue, @georgebalek. Looks like we just needed to associate your modem with the phone switch to get this corrected. If you ever need further assistance don't hesitate to reach out to us.

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