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Did you have the modem before or after you changed service? It may need reprovisioned
I am a Retired Official Comcast Employee
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Calling in may be best (but presently long wait times because of the pandemic) and I’ll escalate it here and see where you get results quickest. Not to make you feel dumb, but did you plug your phone into the phone port on your modem and not the Ethernet ports (it happens a lot).
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Stay with them until you get a dial tone and test both inbound and outbound calls to verify
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Greetings, @georgebalek! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day. I apologize to hear of the issues you are running into with trying to get the phone services up and running and realize how important this feature is to have more than ever. From the looks of things, you may already be working with someone. However, if you would like me to have a look at your phone services feel free to send me a PM with your first and last name so I may further assist.
To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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@georgebalek
Send a private message with your account info to @ComcastMichael if you haven’t already
Send a private message with your account info to @ComcastMichael if you haven’t already
I am a Retired Official Comcast Employee
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Was your question answered? Mark a post as the Best Answer!
We ask that you post publicly so people with similar questions may benefit from the conversation.
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I'm glad I was able to assist you with your no dial tone issue, @georgebalek. Looks like we just needed to associate your modem with the phone switch to get this corrected. If you ever need further assistance don't hesitate to reach out to us.
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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