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New Service/ Switch from Verizon

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New Poster

New Service/ Switch from Verizon

When I switched from Verizon to Xfinity Voice, no on told me I had to plug the phone into the modem in order for it to work.  No one told me a technician would have to come and switch the phone wall jacks in the rooms of my house.  (I'm not even sure that is what will be done.)  What about cordless phones that are housed in a base which is plugged into a electric wall outlet.  Right now, the only phone that works is the one plugged directly in the modem.  Can I have all the current phone jacks switched to accomdate Xfinity Voice?  Will cordless phones work with this service?

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Gold Problem Solver

Re: New Service/ Switch from Verizon


@Elaray wrote: ... Can I have all the current phone jacks switched to accomdate Xfinity Voice?  Will cordless phones work with this service?

Yes. The installer should have:

  1. Disconnected your current telco from your home's phone wiring.
  2. Run a standard modular base cord from the modem/Wifi router/eMTA gateway device to the nearest telephone jack to energize your home's phone outlets.

That should allow any phone plugged in to any jack in the house to work. If you have a phone in the room where the gateway is located and only 1 phone jack there, you'll need some sort of phone wiring "Y" connector for that.

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Official Employee

Re: New Service/ Switch from Verizon

Hello Elaray. Welcome to the Xfinity Forums and thank you for creating your first post. The installation described by BruceW is very accurate as to how your phone should have been setup. If you need assistance with scheduling an installation so a technician can get your phones setup properly, I can help. To get started, please send me a private message and include your full name so I can assist you. You can click my name (ComcastJoeTru) to view my profile and send me a private message. Click "Send a private message" and private message me.
 


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Official Employee

Re: New Service/ Switch from Verizon

Hi Elaray. Since we didn't see a response from you, this thread has been locked. Please don't hesitate to send me a private message if you continue to need help with this issue, or create a new post if you need assistance with anything else. Thank you.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!