New Modem vs Magic Jack

I've used Magic Jack for the last two years with no problem. We just upgraded to the Xfinity XFi Gateway and the MJ phone cable does not fit into the XFi Gateway phone port. MJ only offers this one style of adapter as far as I can see.
Has anyone else run into this issue and, if so, what did you do?

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Responses

Accepted Solution

CCAndrew

Gold Problem Solver

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25.9K Messages

5 years ago

Are you sure you’re using the right port? Those jack are universal and every company uses the same size

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MiladyJay

New Poster

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2 Messages

5 years ago

Ok. I’m looking at things now and seeing that it’s also supposed to go in an ethernet port which makes me feel dumb BUT we also had four of those on the previous modem and here we have just two.
I guess we’re expected to fork out for an adapter so we have more ports?

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Home Phone Service & Equipment

MiladyJay

New Modem vs Magic Jack

CCAndrew

MiladyJay

New to the Community?