Re: Lost Comcast Voice - Xfinity Help and Support Forums

RLB1946 · ‎10-16-2020

I just got a new Gateway modem. After install lost phone service (Comcast Voice). What should I do now.

CCAndrew · ‎10-16-2020

It just needs re-provisioned

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RLB1946 · ‎10-16-2020

CC, Do you mean move to another spot.(re position). It worked fine where it was before the new Gateway. Activation failed. I have Internet, TV, but no Voice.

alan3581 · ‎10-17-2020

I just got a new X1 gateway. Phone service lasted for 4 hours, now nothing. Internet is fine. So I did a reboot of the gateway, even pulled the power. Plugged a phone right intot he gateway.

DMC · ‎11-05-2020

So how do I get a dial tone back? Do I have to do a hard reset?