Skip to main content

    Support

    Offers

2 Messages

Wednesday, September 11th, 2019 12:00 PM

Closed

Landline phone Jack no longer works

A new gateway was recently installed in my home in a different location. The original one had the line connected to the phone jack wired directly to it. Cat5e cable to that Jack. How can I complete the circuit to the gateway to enable use of the jack?

Question

 • 

Updated 

6 years ago

1.2K

3

0

0

This conversation is no longer open for comments or replies and is no longer visible to community members.

CCAndrew

Gold Problem Solver

 • 

25.9K Messages

6 years ago

Is there a phone jack in that room where the modem is now located? If not you may need to move your phone to the modem

0

0

2 Messages

6 years ago

There Is no Jack in that room. The phone works directly plugged into the gateway, but I would like to use the Jack for easier access. Do I need to rewire the house to have the modem connect to the existing jack? It's the only one in the house. The other end is attached to a phone line "biscuit " in the basement.

 

0

0

CCAndrew

Gold Problem Solver

 • 

25.9K Messages

6 years ago

Yep either move it back to the original location, install a phone line to the new location or just keep your phone plugged into the gateway.

0

0

forum icon

New to the Community?

Start Here