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Landline drops calls

carolo2222
Frequent Visitor

Landline drops calls

Have new landline - calls drops at 20-25 minutes

Have new modem
Have new cable from modem in house all the way to green box outside
Green box repaired last week

2 service techs to house in last week
Contacted call center
Went to nearby service center recently

Calls still drop at 20-25 minutes

Told today need to bury new cable in yard, above or below ground cable is new and was just replaced

I would really appreciate help to be able to have landline call over 30 minutes, thanks
carolo2222
Frequent Visitor

Re: Landline drops calls

Hi - 5/15 and still not working.

 

Maybe someone from Steve White's division can help - https://corporate.comcast.com/news-information/leadership-overview/steve-white

 

No looking for credit or refund - just would like voice to work on landline for full hour.

Thanks

 

 

CCPhill
Silver Problem Solver

Re: Landline drops calls

Hi carolo2222, I have responded to your other post.

 

Thank you

 


I am a Retired Official Comcast Employee and no longer actively support the Xfinity Forum.
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