New Poster
•
5 Messages
Landline died after modem replacement
We replaced our modem in May or June with a new XFi modem and never checked the phone however about 2 weeks ago a friend was over and asked to use the phone, it didn't work so I figured the telephone port was bad. Went to xfinity showroom in Gaithersburg, md and swapped out the modem, activated it via the instructions, telephone is still dead. The phone worked before on the original modem, and we bought a new wired phone to check if it was the phone it didn't work either.
I've seen other threads on here about to provisioning of the telephone port. I called again tonight and could not get any satisfaction from the call center. All they want to do is send a tech out.
Accepted Solution
Skywalker2of5
New Poster
•
5 Messages
6 years ago
Well tech came today, and he was able to make it work. Thanks to everyone who tried Tom help.
0
Skywalker2of5
New Poster
•
5 Messages
6 years ago
Yeah tried both ports same results on both.
0
0
CCAndrew
Gold Problem Solver
•
25.9K Messages
6 years ago
0
0
Skywalker2of5
New Poster
•
5 Messages
6 years ago
Good question.
0
0
Skywalker2of5
New Poster
•
5 Messages
6 years ago
Called 855-652-3446 to attempt to activate phone line and found it pretty much useless automated system that only wanted to confirm tech coming out. Earlier they tried to activate telephone jack and could not do it. Are there new XFi modems that Bad????
0
0
bobhc
Contributor
•
141 Messages
6 years ago
Have you tried self activation ? If not:
Installation
Activation
Before you start, make sure your account number and telephone number are readily available. This information can be found on your monthly statement or order confirmation e-mail.
If the online activation does not succeed, call customer support: 1-800-COMCAST (1-800-266-2278) or 1-800-XFINITY (1-800-934-6489)
0
0