Have you checked what the phone numbers are? It’s possible you were given a native (new) number instead of it porting. Vonage numbers are iffy to port because of rate centers. A successful port should only take 3-5 business days. Call in to verify where your port stands
Yes, Xfinity shows my correct number. And when I use the Xfinity Connect phone calls and text messages use the correct number as well. It's as though as I have service with both Vonage and Xfinity for the same number at the same time.
Edge35, hello! I get how important it is to ensure the phone is working as intended. It can take quite some time for a phone number to be ported over, but I would love to review the account with you further! Please send me a PM with your first and last name to get started.
To send me a Private Message, please click my name “ComcastAlly” and click “Send a message.”
Edge35, I'm so glad that our Port Center was able to assist with getting the phone number fixed on the account! If you need anything else, please don't hesitate to reach out again. Thank you for being a valued customer!