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Fax concerns

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New Poster

Fax concerns

Will be setting up fax on our internet phone line.  Xfinity modem has two ports so no problem plugging in but ....Will there be problems since both phone and fax will share the same number?

Appreciate any input.

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Diamond Problem Solver

Re: Fax concerns

Unless you fax a lot, hook it up when you use it, unhook when you don’t. If you leave it hooked up it’ll be impossible for anyone who calls you to leave a message, as the fax will pick up before voicemail does. If you fax a lot, get a second number with no features

I am a Retired Official Comcast Employee
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New Poster

Re: Fax concerns

how do i get a second number (... yes,  in these matters my knowledge level is somewhat lacking.)

thanks for you help

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Diamond Problem Solver

Re: Fax concerns

I escalated to an Official Employee here to help you out or you can try calling in.

I am a Retired Official Comcast Employee
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New Poster

Re: Fax concerns

thanks for your assitance,  i"ll give them a call. 

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New Poster

Re: Fax concerns

Sorry i didnt mark  your initial response as good answer.( First time on forum ... didnt know better)

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Official Employee

Re: Fax concerns

Greetings, @jphod! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day and staying safe out there. I certainly understand needing to make faxes during these crucial times. I would like to see what we can do about getting you that 2nd number. Can you please send me a PM with your first/last name and full address so I may further assist you?

 

To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.


I am an Official Comcast Employee.
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