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lowandslow1
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Thursday, February 4th, 2021 3:00 PM

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Dropped Landline Calls

I will add my complaint to the list here.  We switched from Vonage last year to Xfinity voice.  Since that time we have our landline calls drop.  There doesn't appear to be any consistant time into the call.  Sometimes it is in the first 5 minutes, other times it is 20 minutes into the call.  No click or static, just the call stops and silence.  

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4 years ago

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ceegee81

Frequent Visitor

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6 Messages

4 years ago

I also am having issues with dropped calls.  I just signed up for voice, along with internet and tv a couple months ago.  I have been having nothing but problems.  Xfinity customer service is horrible.  Though it will cost me more, I am going back to Verizon.

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sunshine4

Contributor

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22 Messages

4 years ago

Same issue here too.  In the past month, calls started cutting out continuously during a conversation to the point where I hang up and use my cell phone.  Unfortunately Verizon reception is poor at home thus the reason I keep a landline.  I have unplugged all 3 phones, switched cords, tried one phone at a time.  No difference.  The internet and tv work fine.  

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XfinityAmira

Official Employee

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4.2K Messages

Hello All! Thanks for reaching out to us on our Forums page. We appreciate you all being customers with us and it's upsetting to hear about the issues you have been running into with the phone service. I know how frustrating it is to experience cutting out during phone calls and how inconvenient this is as well. My team can certainly help with this and any other service issues/concerns you all may have. 

 

Please send us a Private Chat Message for further assistance with this. To send us a Private Chat Message, select the message icon in the top right corner and then search for Xfinity support. With our new Xfinity support chat, you do not need to input the name of a person. Just select Xfinity support and you will be able to speak with the next available specialist.

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4 years ago

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user_d6138f

Visitor

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Quite frankly landline is a nightmare constant drop calls and I mean constant I am really considering getting rid of it I’m going back to AT&T

4 years ago

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fred40fl

Contributor

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45 Messages

4 years ago

when i receive calls most times the caller voice is all broken up.

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