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Disconnected calls

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Frequent Visitor

Disconnected calls

I have two wireless home phones, one phone consistantly drops incoming/outgoing calls after two or three minutes. I purchased new phones and the problem still exists......the modem was checked and no problems found. Any ideas on the cause ? Thanks.

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Official Employee

Re: Disconnected calls

Hey there, calee1, thank you for reaching out here on the forums. I'd be happy to help! Have you tried troubleshooting your voice service through the My Account app? Here's how: https://www.xfinity.com/support/articles/my-account-app-voice-mobile-troubleshooting


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Frequent Visitor

Re: Disconnected calls

I have tried the test on the modem and it comes back as normal. Just to be clear, I'm having a problem with my home phones not cell phones. As I mentioned in my original post the remote phone consistantly loses the connection after three or four minutes of use.......I replaced the phone with a new one and the problem hasn't changed. The base phone doesn't have the problem

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Official Employee

Re: Disconnected calls

Thank you for clarifying! Can you please send me a PM with your first and last name? I want to make sure we get the phone service up and running as soon as possible. 

To send me a Private Message, please click my name “ComcastAlly” and click “send a message.”


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
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Frequent Visitor

Re: Disconnected calls

I don't know why but unable to PM you, I click on your name and it takes me back to the forum......however my name is [removed name].

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Official Employee

Re: Disconnected calls

calee1, we checked your permissions and you should be all set to send me a PM. Can you please try again? 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employee

Re: Disconnected calls

calee1, glad I was able to help out with the phone service! Please reach out again if you need anything else. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!