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Delay in caller hearing me.

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New Poster

Delay in caller hearing me.

Delay in caller hearing me 10-15 seconds. This has been going on for a long time. Any suggestions ?
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Valued Contributor

Re: Delay in caller hearing me.

I would suggest that you contact your states Dept of Telecommunication to report the issue as I have had that issue for 6 years and comcast has yet to be able to fix it.  I spent one year with their technical people in and out of my house, got to know all of them very well along with the supervisors.   It all came down to the comcast network as the issue as it it appears that their VOIP system has some issue at the time of connection.  I still have this problem today, so I hate to say don't look for any kind of fix as they yet to fix it in my area.

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New Poster

Re: Delay in caller hearing me.

I have called Xfinity several times complaining. And of course I get we can send out a technician. Which I then reply a technician has been out and could not fix it. When the technician came out he said he has never seen or heard of this problem. Then I showed him several posts about it. He even said well most don’t have home phones anymore so we really don’t deal with landlines anymore.
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Valued Contributor

Re: Delay in caller hearing me.

With a response like that even more reason to report it to your state Dept of Telecommunications.  But, I am sure that they still will not fix the issue as they have yet to in my area.  Yes, they many reports of this issue over the last several years.