Jsyb, thank you for taking the time to reach out to us here on the forums regarding these phone issues! I would love to have the opportunity to assist. I just had to change my phone number recently and it's a huge pain. Let's see what we can do to possibly get your old phone number back to avoid this, I'm here to help! To get started, please send me a PM with your first and last name to get started.
To send me a Private Message, please click my name “ComcastAlly” and click “Send a message.”