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Can Receive Phone Calls on Rotary Dial Phone but Cannot Dial Out

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Can Receive Phone Calls on Rotary Dial Phone but Cannot Dial Out

I've seen several other questions just like this, but apparently cannot add to older messages, so I'm starting a new thread.  I am a 10 year comcast/xfinity customer.

I have a rotary phone, a very cool retro vintage old one.  Everything works great in terms of receiveing calls, and I was told by a Xfinity employee when I called in that rotary pulse dialing should work with Xfinity Voice.  However I am not able too.  Straight dial tone, doesn't seem to recognize the pulses.

Elsewhere I've read @ComcastAlly on this forum that it is modem dependent.  I am using my ownSVG2482AC modem.  Please advise what I can expect and/or what is possible.  Thanks!