Calls go to voicemail when I pick up the home receiver and try to answer the call.

Calls coming in via my Xfinity voice line cause my home telephone to ring, but when I pick up and answer it, there isn't anyone on the line. Then I find a message from them on my voicemail. Why is Xfinity sending my incoming calls to voicemail when I answer the phone and how can I stop it? I have the number of rings set at 5, but the calls are going to voicemail as soon as I pick up the receiver and try to answer the call.

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Responses

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user_a7c404

Visitor

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1 Message

4 years ago

I am having the same problem. Did you ever find a solution?

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CCLysa

New Problem Solver

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617 Messages

@user_a7c404

I know phone issues are never enjoyable! Have you already checked your advanced call forward settings to ensure they are set to forward the calls? You can view https://comca.st/3yi69vM to make sure it is not set up.

If this does not help, please send me a peer to peer message so that I can help!

To send a direct message you may need to:

Click "Sign In"
Click the "direct message" icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

I no longer work for Comcast.

4 years ago

0

Home Phone Service & Equipment

Commando72

Calls go to voicemail when I pick up the home receiver and try to answer the call.

user_a7c404

CCLysa

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