Community Forum

Calls go to voice mail

Highlighted
Regular Visitor

Calls go to voice mail

I have called several times today and they have performed several re sets. The problem is that I can't receive calls on my landline phone, however there is tone and I can make calls. I can't reach comcast nor alive person at comcast. Any help?

Highlighted
Frequent Visitor

Re: Calls go to voice mail

I am having the same issue.  My phone gives like half a ring and then goes to voicemail.   I have waited on hold for chat and phone support for several hours multiple times and finally I have to hang up or exit because after 3 hours of waiting I have other things to do in my life.

 

Every time I have an issue with my Xfinity services that need me to call for support it is the worst support I have every gotten from any company.

Highlighted
Regular Visitor

Re: Calls go to voice mail

I went through the whole ordeal.  I tricked them calling business and was able to speak to alive person. He was very cordial and helpful. The problem was with the NOMOROBO calls. I went ahead and discontinued the NOMOROBO and then activated it again and so far it is working.

Highlighted
Frequent Visitor

Re: Calls go to voice mail

You are a life saver.  I thought about re-enabling NOMOROBO after I disabled it but I thought I should leave it disabled until the issue was fixed as I did not want anything to interfere.   I just reactivated NOMOROBO and called myselft and it rang normal.