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agisi1
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3 Messages

Friday, August 30th, 2019 6:00 AM

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Caller ID does not work on new modem

Hello,

 

I recently purchased an Arris TM822R modem. Phones are all working, but no caller ID...every call is labeled as "unknown".

 

Thank you in advance.

 

 

 

Agisi

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6 years ago

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Accepted Solution

bobhc

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141 Messages

6 years ago

@agisi1 wrote:

Hello,

 

I recently purchased an Arris TM822R modem. Phones are all working, but no caller ID...every call is labeled as "unknown".

 

Your new modem may not have been properly activated or provisioned.  Try calling Xfinity tech support at 

 

If the online activation does not succeed, call customer support: 1-800-COMCAST (1-800-266-2278) or 1-800-XFINITY (1-800-934-6489)

 

Or Try calling 1-855-652-3446. That is their device activation line.

 

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agisi1

New Poster

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3 Messages

6 years ago

@CCPhill I think you were able to help a previous customer with this issue, are you able to help me as well?

 

Thanks,

Agisi

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agisi1

New Poster

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3 Messages

6 years ago

Thank you that worked!

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Xfinity_Support

Official Employee

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1K Messages

6 years ago

Hello agisi1, thank you for posting your resolution with us here. I am glad everything is working properly for you, feel free to reach back out to me here if you need anything else. Have a good day. 

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