Caller ID does not work on new modem

[agisi1]

Hello,

I recently purchased an Arris TM822R modem. Phones are all working, but no caller ID...every call is labeled as "unknown".

Thank you in advance.

Agisi

[agisi1]

@ComcastPhill I think you were able to help a previous customer with this issue, are you able to help me as well?

Thanks,

Agisi

[bobhc · Accepted solution]

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@agisi1 wrote:

Hello,

I recently purchased an Arris TM822R modem. Phones are all working, but no caller ID...every call is labeled as "unknown".

Your new modem may not have been properly activated or provisioned.  Try calling Xfinity tech support at 

If the online activation does not succeed, call customer support: 1-800-COMCAST (1-800-266-2278) or 1-800-XFINITY (1-800-934-6489)

Or Try calling 1-855-652-3446. That is their device activation line.

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[agisi1]

Thank you that worked!

[Comcast_Support]

Hello agisi1, thank you for posting your resolution with us here. I am glad everything is working properly for you, feel free to reach back out to me here if you need anything else. Have a good day.