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Call Forwarding Issues since late June

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Call Forwarding Issues since late June

Hi,

 

Since the last week, or two, of June, Advanced Call Forwarding has not been working correctly on my phone. I have not made any changes to the settings. There are three entries-

1) Goes back to my home number and marked as type 'Home'

2) Goes to the Xfinity Mobile App - Type "Xfinity Connect Mobile App"

3) Goes to Nomorobo

 

Whatever the current issue is, my phone will ring normally but when I answer I cannot hear the caller. The caller can hear me.

 

I am pretty sure it is due to something wrong with Call Forwarding since when I uncheck the mobile app and nomorobo entries in the "Status" column, I can then receive calls as normal with me being able to talk normally with the caller.

If I re-enable the last 2 entries, then I have the same issues again-I cannot hear the caller.

I have also tried different combinations of leaving 2 checked and 3 unchecked and vice-versa. It seems that with any call forwarding enabled (except for the first entry) I have this issue.

 

Wondering if I should have my call forwarding totally reset by support, or is there something else I can try to fix this?

I know I am not the only one to experience this since I know some other Xfinity customers who are also suddenly running into this same exact issue.

 

Thank you.

 

Rich

 

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Frequent Visitor

Re: Call Forwarding Issues since late June

Hi,

 

I was able to speak with a tech today who reset my call forwarding features. I am not sure if she did an entire refresh of all of my account features or just call forwarding.

I can now make and receive calls fine and both myself and the other caller can hear each other.

The only problem now is that my ability to block anonymous calls is no longer available...ugh...says my plan does not include it. But I have the unlimited calling so not sure what happened there. Will check tomorrow to see if it reappears.

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Frequent Visitor

Re: Call Forwarding Issues since late June

That didn't last long. Back to the same original issue!

If I call a number, I hear the number ring once and then silence. After a few seconds, the person I called picks up but they cannot hear me. Same if they call me.

 

One tech suggested removing the xfiity app and/or disabling my call forwarding settings for the app and nomorobo.

Not an option-those are both needed.

I guess I don't understand why everything worked fine for years up until the last week or so of June. I have not made any changes to anything nor has the person I call (with this issue) made any changes to anything.

 

High frustration level at this point.

 

I'd be happy to DM a ticket number to a tech if contacted here.

 

Thanks.


Rich

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Frequent Visitor

Re: Call Forwarding Issues since late June

Same problems still. I see some other posts where callers cannot hear another person on one end.

I truly believe there are problems with the Advanced Call Forwarding.

I wish Comcast would resolve it.

Ran a test today where I disabled call forwarding for both the mobile app and nomorobo for both accounts where the issues exist.

Made a test call and everything went fine.

re-enabled the call forwarding and the calls went back to where one person cannot hear the caller.

Wouldn't that seem to verify there is an issue with Advanced Call Forwarding?...I'm not an expert but seems like it to me.

@ComcastMartin 

Not sure any techs reading this forum?

 

Rich

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Frequent Visitor

Re: Call Forwarding Issues since late June

The issue continues on. A tech visited my house and promptly let me know he could not attend to this issue. He only handled hardware and line issues.

I don't know where to turn now.

 

I find it difficult to understand how such a large company as Comcast cannot reolve an issue with their phone service.

I have been very happy up until this problem.

I hate the thought of having to break up my package and look at something like Ooma or Vonage but I need a landline phone that simply works when needed. I think it's unbelieveable that I am in this situation.

 

Guess I just have to accept this will not be fixed and move on.