I need Xfinity to block the caller ID name Anonymous. It comes through on different numbers so I can't block it or use nomorobo. I've tried repeatedly to ask Xfinity Support to do this, but either I get a bot that doesn't understand my question or the chat window sits empty for hours, and no customer service rep appears.
Good morning and thank you for reaching out here on the forums! I totally get how annoying it can be to receive multiple calls from anonymous phone numbers. We do have a solution!
To Activate Anonymous Call Rejection from your Home Phone:
You can also do this online through the Xfinity Connect web portal!
Anonymous Call Rejection automatically rejects calls from numbers with Caller ID blocked. Callers who block the display of their name and number will hear an automated recording that you're not accepting blocked calls. The message instructs them to un-block their Caller ID and dial you again.
Please let us know if this helps!