something happened to our caller id on TV

[lucky59]

please tell me where I can check to see what happened to our caller ID on our TV

[bonniebee]

Same. They even sent techs out to fix it!! Obviously, that didn’t work. Also, text messaging is no longer available on the Xfinity Connect app. Please restore it.

[lucky59 · Accepted solution]

Nothing they did seemed to work. Them several days later, it came back on.  Don't know why it left nor why it came back.

[lesmikesell]

I think it is something that has to be enabled in the billing system but accidentally isn't in rare cases.