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Voicemail not set up

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New Poster

Voicemail not set up

I am trying to set up voice mail. I dial *99 and the message says...The mailbox # you are trying to reach is not in service...goodbye. Seems to be a common issue....
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Frequent Visitor

Re: Voicemail not set up

I recently switched from my old plan to an xFi plan because the wifi on my old modem was dying.  A week after I switched I noticed that I wasn't having any messages and when I called my phone I get the message 'the mailbox number that you are trying to reach is not in service' and on the Xfinity voice page it says 'Voicemail is not enabled for this number.'   I have not been able to get through to a person to ask about this change in my plan.