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Voicemail is not enabled for this number

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New Poster

Voicemail is not enabled for this number

Getting this message today, "Voicemail is not enabled for this number"

 

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New Poster

Re: Voicemail is not enabled for this number

Mine stopped working also. After 3 hours of farting around with Xfinity I waas told that they could "activate" it for me for $9.99 month. It was wrking fine until end of May. I understood vm was included.

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Regular Visitor

Re: Voicemail is not enabled for this number

I can no longer view our call history or listen to voice mail online as of today.  This started after spending four hours chatting with a couple reps because we could not hear any incoming phone calls.  Rep said she didn't do anything with our voicemail, but seems strange that it happened while i was still chatting with her.

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New Poster

Re: Voicemail is not enabled for this number

Same thing happened to me on the day I changed plans. My plan includes voicemail. I've had voicemail for this number for 6 years. When I check the status of the voice service it says "something went wrong".

 

I've given up trying to get ahuman to talk to.

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New Poster

Re: Voicemail is not enabled for this number

Same thing, happened right after changing plans - but my plan includes voicemail.  Multiple calls to Comcast and no fix.

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New Poster

Re: Voicemail is not enabled for this number

I got through on the 800 number. First agent answered after about 5 minutes, explained problem. Transferred to technical agent, waited another 5 minutes. New guy took about 2 minutes to see that when they setup the new plan they didn't selec tvoicemail. He said wait 24 hours to see the change. I just checked this morning and everything is back to normal. I did have to setup my mailbox as if it was brand new. It was empty, so I may have lost some voice mails.