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Permanently Remove Call Waiting

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New Poster

Permanently Remove Call Waiting

I have two voice lines. How can I get call waiting permanently disabled on both?

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Official Employee

Re: Permanently Remove Call Waiting


@atbodamer wrote:

I have two voice lines. How can I get call waiting permanently disabled on both?


Hello, atbodamer! Welcome to the Xfinity Forums. 

 

Permanently disabling call waiting is not an available feature for residential customers at this time. 

You can, however, temporarily disable call waiting. Please use the following guide to help you through that process: https://www.xfinity.com/support/articles/call-waiting


I am an Official Comcast Employee.
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New Poster

Re: Permanently Remove Call Waiting

Well, that's simply not the case. I spoke with a second level tech support rep who was able to permantly disable call waiting. Problem solved. 

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New Poster

Re: Permanently Remove Call Waiting

I've had my caller id and call waiting removed for over a year now and five days ago the features are back on and everytime I call I get no one that will help.  I get pushed to the Philipines they can't understand what I'm asking repeat back everything wrong say  oh it's fixed I check still not fixed they constantly run diagnostics over and over again and all they do is make you more and more frustrated and angry.  I hope another internet company rises with the same options and puts Xfinity out of business they don't care about their customers.  All they do is hang up on you and guess what I have to call back again.  Last year Matt was very helpful the regional disctrict manager he gave me his cell phone and said call me with any issues don't call the office.  Well this time he was willing and said he's tried and no results.  So here I am I can't work and Xfinity still wants to be paid and they don't care about their customers.  I have all their services and today am on the phone trying to find another company  I've called 78 times over the past five days and have gotten no help and can't work because, of this problem.  Xfinity has gotten really bad with their customer sevice. So far today I've spoken to Debbie, Kim, Gloria, Amber, Ellen, Mark, Sun, Tina, Aliza and guess what still not fixed!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Stay tuned I'll post if the issue ever gets resolved!!!!!!!!!!!!!!!!!!!!!!!!!! Five days now not looking good!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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New Poster

Re: Permanently Remove Call Waiting

I'm having this exact problem right now. I really need someone to help me out.
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New Poster

Re: Permanently Remove Call Waiting

The temporary solution doesn't work either.  I tried using it and COMCAST support team can't help you either.  I recommend getting out of COMCAST.

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New Poster

Re: Permanently Remove Call Waiting

You can't equate good customer service with a resolution to your problem a rep can provide excellent customer service but may not have the capability to resolve your issue that's not bad customer service that's and unresolved issue and if the regional manager couldn't fix it why would you continue to call front line reps who don't have that ability that's a wast of your time and energy . There are no magic buttons with technology and if you read the official answer from the xfinity rep I think it answered the question some time as customers we make it hard on ourselves would you rather someone tell you the truth or tell you what you want to hear