Community Forum

No caller ID on incoming calls

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New Poster

No caller ID on incoming calls

We have had caller ID for incoming calls on our landline for years.  A couple weeks ago it stopped working.  Now incoming calls all show as “Private caller, out of area”.   Have tried to reach Comcast by phone but can’t get through.

 

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New Poster

Re: No caller ID on incoming calls

Can not find history of calls and had this function forever.  Unreal! 

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Regular Visitor

Re: No caller ID on incoming calls

We have the same problem although we did get through to Comcast. They said it might take a week to get it working again.  That was over two months ago.  Stiill not working.

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New Poster

Re: No caller ID on incoming calls

I have no calling ID on my TV. Been about a month now. Talked with rep fir 30 minutes trying to resolve issue. Not happening. Rest numerous times.
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Frequent Visitor

Re: No caller ID on incoming calls

Same problem here. I had to renew my package with a new 24 month agreement. Everything is the same as I had on the last package. But my caller ID doesn't show on the TV now. It's selected on the settings, as it always was. But the caller ID still doesn't show. I called Comcast and was told it's enabled and should be working. I told him it's NOT working. He said sometimes it takes 24 hours to work. I then explained it's been two days and it's still not working. He said to give it some more time and it should work. It's now been 4 days and still not working. I've refreshed both the TV box and the modem, and it did no good. I suppose I'll have to go through anther round of frustration getting through to a live person, and then just hope whoever I talk to can actually resolve the problem.

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Contributor

Re: No caller ID on incoming calls

When Comcast installed my Xfinity phone service they cut my landline. My phone only works if the Internet is on. I can't use noborobo because there is no landline and I only get Anonymous and Private Caller calls ALL THE TIME too, so I'm thinking, maybe they cut your landline.