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Impatience
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2 Messages

Thursday, May 7th, 2020 9:00 AM

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Limiting only 25 calls is not enough

Xfinity phone reliability gets a 10.  Your options to reduce robo and other unwanted calls are poor.  It would be my number 2 priority behind reliability.  One improvement would be allowing us to block more than 25 numbers.  If our cell phones allow it, you are going to lose landline business over this.  Fix it.

Question

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Updated 

4 years ago

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user_2a22eb

Visitor

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1 Message

4 years ago

Completely agree.  The #1 reason I switched to digital voice was to block the 4-6 robo calls we get every day (and yes I am on the no call list).  I was very disappointed to find out I can only block 25 numbers.  There is no reason for the limit. I've blocked every robo call number that ever came in on my cell phone. I just want to do the same on my home phone.  And you are right.  If this can't be fixed, I'll just be unplugging my home phone for good.

1

CCAbbie

Problem Solver

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1.4K Messages

@user_2a22eb Thank you for the input. At the moment, it is up to 25 calls, but I can certainly send your feedback up to see if we can change this in the future. I really appreciate you voicing your concerns! 

I no longer work for Comcast.

4 years ago

0

Harry3667

Contributor

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216 Messages

4 years ago

Why can I no longer find the feature that allows me to manually add numbers to be blocked from my home phone as described in the other postings?  Is this one of those features that has now been taken away from us?  I didn't need Norobo -- just listed the area code and number I wanted to block.

(edited)

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Harry3667

Contributor

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216 Messages

Days and days go by, and still there are no answers.  Nice being ignored.

4 years ago

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user_1f527b

Visitor

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1 Message

*60 works, up to 25 numbers. More than that and you need to delete older numbers. Sucks that only 25, and xfinity will not increase. 

4 years ago

0

poolshooter

New Poster

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2 Messages

I get way more than 25 spam calls a week and the limit of 25 is not enough. I have to clear the 25 numbers week to block more, but the same numbers call again.  there is no limit on my cellphone only on my land line this is stupid!!!!!!!!!!!!!!!!!!!!

4 years ago

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CCAaron1

Problem Solver

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954 Messages

Hello @poolshooter. Thank you so much for taking the time to let us know that 25 is not enough. I will definitely pass your feedback along and hopefully in the near future we can have more than 25 spots.

I no longer work for Comcast.

4 years ago

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bennymutt

Frequent Visitor

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12 Messages

I have youMail and robo call and Comcast still only allows you to block 25. I am now seeing a lot of calls that say spam then the number. What is going on?

I block the 25 and put 25 more as forward call that I can report number on you Mail. Why can’t Comcast do something. Some say spam . Not potential Spam. This is new. Started about 2 weeks ago. It’s on a landline.

I had numbers that were the same 3  after the area code xxx-340- xxx that kept changing the last 4 numbers. It says  Lasalle IL on all . I used those numbers under  block 25 and forward 25. This went on for 2 months . I couldn’t block any other numbers. How can they change the last 4 numbers but keep the 340? 

(edited)

4 years ago

user_de5da4

Visitor

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5 Messages

4 years ago

I have the same problem with spam numbers on my landline. I block 25 numbers and the same  spam callers just call from a different number. Eventually, you need more than just the capability of blocking 25 numbers because it just goes on and on. It's ridiculous. It should be all calls just like my cell phone through xfinity. I hardly ever get a call that is spam that actually comes through and rings because I have it set to block them. I love this feature and xfinity needs to fix this on the landline or eventually all of their customers will not be getting this with their package.

1

Harry3667

Contributor

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216 Messages

@user_de5da4

I've given up on Comcast (or anybody else) doing anything for landlines.  I just plain screen my calls and don't pick up anything unless it turns out to be valid.

4 years ago

0

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