Community Forum

Incoming calls go directly to VM

Hadenough99
New Poster

Incoming calls go directly to VM

Has anyone been able to solve this problem?  We're going on 8 months now with no solution in sight.

danielbaker129
Regular Visitor

Re: Incoming calls go directly to VM

How to control number of rings before VM. 

Katconway4
New Poster

Re: Incoming calls go directly to VM

Help? Any solutions
ComcastChe
Official Employee

Re: Incoming calls go directly to VM

Hi @Hadenough99, and thank you for posting to the Xfinity Forum. I wanted to check in to see if this has been resolved yet? If not, can you provide more details? Does this happen on all phone calls or only some phone calls? I'm asking to determine if your issue with calls being routed to voicemail has something to do with the Anonymous Call Rejection Feature with the Xfinity Voice service or the Set-Up of Your Voicemail from Your Home Phone.
.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Babette68
New Poster

Re: Incoming calls go directly to VM

We're having the same issue. The phone rights but when I answer the call is dead and it has gone directly to voicemail. I know this because I'm calling from my cell phone to my home phone. We recently got an "updated" modem (white plastic) from Xfinity and all was connected fine. This problem started happening about a week ago. I've checked all of our phone settings on the app from my phone AND my laptop and still no relief.