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Incoming calls drops

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New Poster

Incoming calls drops

We have Voip phone through Comcast and every call made drops when answered.   Outgoing function is normal.   Have spent over an hour with support to no avail and have a tech coming over Saturday.  Router reset, done.   All other service working normal.

 

Anybody with ideas appreciated....

 

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New Poster

Re: Incoming calls drops

When someone is calling my home landline they hear this :please state your name and google voice will try to connect you".  So I cannot receive any incoming calls but can place calls.

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Official Employee

Re: Incoming calls drops

Greetings, all! We appreciate you taking the time to reach out to us here on the forums. We hope you are having an amazing day. We apologize to hear you are running into issues with incoming calls being dropped. This is certainly frustrating and we would like to look further into this. Can you please send us a PM with your first and last name so we may further assist you?

 

To send a private message, please click my name "Comcast_Support" then select "Send a Message" on the right side.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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New Poster

Re: Incoming calls drops

Modem replaced yesterday. Problem cleared.
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New Poster

Re: Incoming calls drops

We are experiencing the same thing.

Several callers to our comcasr cable landline have been unable to reach our US number over the last week. 

Anyone know why?

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New Poster

Re: Incoming calls drops

For me, replacing the modem that manages incoming call at our home was the fix.   I could have gone and picked up a new one...would have been more convenient.

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Official Employee

Re: Incoming calls drops

Hi Jaspen10,   thank you for reaching out here on our forums.  Please let us know if you are still experiencing issues with incoming calls. We would like to help!

 

Thank you


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
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New Poster

Re: Incoming calls drops

Problem solved when new modem installed.

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Official Employee

Re: Incoming calls drops

Hi  , thank you for your reply and glad to hear your issue was resolved when you replaced your Modem.

Please feel free to reach back out if you need any assistance in the future.

 

Thank you 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!