Home Answering Machine No Longer Picking Up Calls

Lately our home answering machine has been hijacked by a strange message. When you call our number, after 5-6 rings, an automated message from Xfinity comes on that says "mailbox number you're trying to reach is not in service, goodbye". Then the call is abruptly terminated before our answering machine can pick up.

I opted to not use the xfinity voicemail and it was working just fine for years. I'm guessing comcast made some changes recently??

What do I need to do to make it so my answering machine works again?

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user_173591

Visitor

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1 Message

4 years ago

What do l do to make my answering machine work again?

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XfinityMarcos

Official Employee

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2.4K Messages

Hello, @user_173591, thank you for reaching out in our forum for help with your answering machine concerns. I know how vital it is to have a way to review your missed calls, so I can only imagine how you feel about this. I'm limited in abilities to troubleshoot 3rd party devices, but I still have your back. Can you please provide some background details as to what issue you're experiencing?

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4 years ago

0

Home Phone Features

wlblakeshaw

Home Answering Machine No Longer Picking Up Calls

user_173591

XfinityMarcos

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