Why does comcast change my phone number without telling me? My 80 years old parents had hthis phone number for over 25 years. They have so many things associated with this phone number. I called comcast and they directed to contact AT&T to get the number reinstated. What? I've closed the account with AT&T over 10 years ago and transferred the number to Comcast and it was working and has been working with Comcast until they upgraded/changed my plan and changed my phone number. For AT&T to reinstate the phone number, they have to activate it and open account with them. I might as well move the account over to AT&T. <Edited> Need better service and internet out there. I spoke to many different representatives at Comcast who kept referring me to different one and still couldn't fix the probelm and treated as though is the customer's fault that this happen. <Edited>
This happened to me a couple of months ago too. Changed my number without telling me when I changed my triple play plan. I was given a number of reasons why, the most plausible being that it had to do with zoning on the enhanced 9-1-1 service. They said my number was for a certain area and I was just outside of that area. I was told that my number had been grandfathered in but when I changed plans a new one was assigned to me and it absolutely could not be switched back. I contacted the FCC and they weren't much help; they didn't seem to know how the e9-1-1 system worked. So I filed an informal complaint with the FCC, which Comcast is obligated to respond to within 30 days. Now I've got someone working on getting my number back. If you can't get anywhere with the normal representatives, hop online and file a complaint with the FCC. They don't have an exact topic for this problem but if you choose options that are similar as far as why you are complaining and you explain it well they jump on it pretty quick. I'm very interested to see if I will truly get my number back after 3 different people told me it wasn't possible.