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Can't access call logs on web site

sback14
Regular Visitor

Can't access call logs on web site

For the past couple of months I have not been able to access my call log through the comcast website. Every time I do I get a message from safari and from chrome that the page is not secure and I can't get past that message. Usually there is a link that will allow you to bypass the message  through the advanced link and go to the page anyway but that is not there.

 

This is the message I get from chrome: 

connect.xfinity.com normally uses encryption to protect your information. When Google Chrome tried to connect to connect.xfinity.com this time, the website sent back unusual and incorrect credentials. This may happen when an attacker is trying to pretend to be connect.xfinity.com, or a Wi-Fi sign-in screen has interrupted the connection. Your information is still secure because Google Chrome stopped the connection before any data was exchanged.

You cannot visit connect.xfinity.com right now because the website uses HSTS. Network errors and attacks are usually temporary, so this page will probably work later.

 

any help would be appreciated. 

ComcastRob
Official Employee

Re: Can't access call logs on web site

@sback14

Hi there! I'd be glad to ensure that this gets looked into further. Please click on my handle (ComcastRob) and send a private message with your name, the complete service address (including city, state, ZIP, suite number, etc), and the phone or account number, and any pertinent details-- like the ticket number(s)-- so we can help. 


I am an Official Comcast Employee.
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sback14
Regular Visitor

Re: Can't access call logs on web site

 

I have not been able to access call logs for months now. Everything else works fine. Just not call logs