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Caller ID on TV no longer showing

New Poster

Caller ID on TV no longer showing

I can no longer see Caller ID on my TV screen. It is turned on from my end.

Please help.

 

xxxcast

New Poster

Re: Caller ID on TV no longer showing

I’m having the same problem for the last few days...


@xxxcast wrote:

I can no longer see Caller ID on my TV screen. It is turned on from my end.

Please help.

 

xxxcast


 

Valued Contributor

Re: Caller ID on TV no longer showing

If your cable box is set to display caller ID the first thing I'd do is power cycle the cable box and also power cycle the modem.  If that does not help call comcast support at 

: 1-800-COMCAST (1-800-266-2278) or 1-800-XFINITY (1-800-934-6489)

New Poster

Re: Caller ID on TV no longer showing

I called Comcast and they fixed the problem.

 

xxxcast

Official Employee Digital Care

Re: Caller ID on TV no longer showing

Hi @xxxcast, Thank you for letting us know you were able to get this resolved by calling in. @lauriepalaio,  if you are still unable to see your caller ID on your TV, I'd be more than happy to complete the necessary troubleshooting to fix this. Please send a private message including the full name as it appears on the account and your full name if different? To send a Private Message, please click Comcast_Support” and click “send a message. 


I am an Official Comcast Employee.
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Regular Visitor

Re: Caller ID on TV no longer showing

I installed a new Arris Modem / Router that is Comcast compatible...Internet speed doubles but I no longer have caller ID on TV 's and the main X1 box has it set up to display ?
New Poster

Re: Caller ID on TV no longer showing

I had to call in - I had recently changed my plan and they had inadvertently turned off the caller Id  function on my account even though it was supposed to be there.  Once they turned it back on, it worked.  Perhaps when you called to activate the new router the same thing happened to you.

Contributor

Re: Caller ID on TV no longer showing

Same here.  I renewed a triple play plan and everything was supposed to be the same, but somehow the caller ID display and voice mail disappeared and I had to call customer service to have them re-enabled on my account.