Thanks for posting to the Xfinity Forums. Sorry for the experience you're having. I can understand why this would be an inconvenience. Especially if you're waiting for important calls. I'd like to start troubleshooting so we can get this resolved asap. Please send a private message including the full name as it appears on the account and your full name if different?
To send a Private Message, please click "Comcast_Support” and click “send a message".