I have been a customer for over 5 years and all of a sudden the call waiting feature is added without my knowledge to my phone. I've been on the phone for over 2 days trying to get this feature removed. The representative told me to wait 24 hours before it would be removed. I work from home and I cannot have call waiting or any phone features!!! After reading other messages on here, it looks like a lot of other customers are having this same problem. We had to install a new modem which is why I think this problem starting happening again. Frankly, from all the posts, you would think that Xfinity would figure out a viable solution by now or a quick permanment fix. I'm going with AT&T because the problem is still not fixed an NO ONE seems to give a darn!!!!!!!!!!!!!!!!!! Also, looking at changing out my entire services with Xfinity all because they are totally incapable of fixing such a simple request!!!!!!!!!!!!!!!!!
