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Advanced Call Forwarding Problem Can’t hear caller

Kevinho
New Poster

Advanced Call Forwarding Problem Can’t hear caller

For several months, when someone calls my xfinity home line, my cell phone rings simultaneously as it should, but if I answer the call on my cell phone, I can’t hear the caller and the caller can’t hear me. This feature was working fine for a long time and now does not. I have tried resetting my cell phone, deleted the xfinity connect app and reloaded it, I’ve called customer service, yet this issue continues. I’ve also removed my cell phone and added a different cell phone and the same thing happened on that cell phone. Any suggestions?