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xfinity emails

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Contributor

xfinity emails

Hi,

 

I keep getting notifications from xfinity on an email address that is not from Comcast (Yahoo).

 

I have searched several times, all three of my current accounts, and I cannot find any reference to this particular email address to turn them off.

 

Can someone with access search the database and find out why this is happening?  There is not an unsubscribe link on these emails.  They do seem genuine as all links are to xfinity/Comcast addresses.

 

Thanks

 

 

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Expert

Re: xfinity emails


@Herbaldew wrote:

Hi,

 

I keep getting notifications from xfinity on an email address that is not from Comcast (Yahoo).

 

I have searched several times, all three of my current accounts, and I cannot find any reference to this particular email address to turn them off.

 

Can someone with access search the database and find out why this is happening?  There is not an unsubscribe link on these emails.  They do seem genuine as all links are to xfinity/Comcast addresses.

 

Thanks

 

 


If those emails are asking you to "verify" or "upgrade" something, they are probably phishing emails.


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Contributor

Re: xfinity emails

They do not - they appear to be official xfinity communications.

 

 

Here is the text - all links are to valid Comcast addresses.

 

Xfinity	
My Account >
¿Prefieres ver esto en español? Haz clic aquí >
Committed to keeping you connected.
 
To our customers,

We know that the need has never been greater for our service to be safe, fast, and reliable. Here’s how Xfinity is working to keep you connected for school, work, and everything else you rely on our services to support.
 
•	
We continue to invest in our network to meet your needs. As online activity has spiked due to the impacts of COVID-19, our team continues to build and evolve a smart, reliable network to provide customers the bandwidth necessary to work and learn from home. We’ve made strategic investments in building more capacity to meet our customers’ current needs and to stay well ahead of future demands. Learn more about how we’re making our network smarter and stronger.
 
•	
Local families and communities in need know they have our support. Our Internet Essentials program has become the nation’s largest low-income Internet adoption program, and has helped connect millions of families to the Internet. As we enter the back-to-school season, we will continue to offer 60 days of free Internet service to new Internet Essentials customers. And we recently launched the Internet Essentials Partnership Program to provide the opportunity for school districts and other organizations to quickly connect large numbers of students and families to broadband access at home.
 
•	
We are committed to providing educational content for remote learners. Students of all ages learning from home can find enriching and thoughtfully curated content on X1. Say “Education” into your X1 Voice Remote to discover K-12 collections that align with curriculums nationwide, featuring content from trusted partners.
 
•	
Our protocols are updated regularly to keep you and our teammates safe. As always, we’re abiding by public health guidelines and requiring all customer-facing employees to go through daily health screenings. Everywhere we service customers, our technicians are fully equipped with the proper Personal Protective Equipment, and our policies for in-home appointments follow local health guidance.
 
•	
We are reopening Xfinity Stores, following health and safety measures. In most areas, many of our Xfinity Stores have reopened, and we have redesigned them with the safety and convenience of our customers and employees in mind. We’re excited to welcome you back to our stores in person for help with your services, to pick up and exchange equipment, to see product demonstrations, and more.
 
•	
We’re extending free access to hotspots for the rest of the year. As a reminder, we’re offering free access to our 1.5 million public Xfinity WiFi Hotspots to anyone who needs them, including non-customers, through the end of 2020. Hotspots are available at outdoor and business locations, and can be found here.
 
At the same time, we’re always improving our digital tools so it’s faster and easier for you to get personalized support and to manage your account online. Here’s how to get the most out of your service:
 
•	
You can learn how to improve your whole-home WiFi experience. Find ways to get the most out of your Internet, and use the xFi app to check speeds to each connected device in your home.
 
•	
It’s easy and quick to check your connection status. You can check for service outages in your area by visiting our Status Center. When you are in an outage, you can sign up to receive updates and monitor your connection.
 
•	
You can ensure your in-home network is safe and private. The Xfinity xFi Gateway comes with access to xFi Advanced Security, which helps protect your devices from potential threats. You can learn more here.
 
•	
Xfinity help is always available on your smartphone, in X1, and online. You can find the support links below.
 
For a comprehensive list of FAQs and more on our commitment to you during this time, visit xfinity.com/prepare.

We hope you and your family remain safe and healthy as we continue adapting to the effects of this pandemic together.
 
Dave Watson
 
Dave Watson
President & CEO
Comcast Cable

 
Quick Reminder of our Digital Tools
 
•	
Download the Xfinity My Account app for support when you need to change your WiFi name and password, check for service outages, explore your TV channel lineup, and troubleshoot your Xfinity equipment.
 
•	
Chat with the Xfinity Assistant, available in the My Account app, Facebook Messenger (through the Xfinity Facebook page) and the xFi app, to answer a range of service questions.
 
•	
Watch our online help videos to optimize your in-home WiFi.
 
•	
Say "Help" into your X1 Voice Remote for help and support including troubleshooting.
 
 
 
View this message online
 
THIS IS A SERVICE-RELATED EMAIL
Comcast will occasionally send you service-related emails to inform you of service
upgrades or new benefits.
 
Please do not reply to this email, it is not monitored. If you'd like to contact us, please
visit our website here.

Comcast respects your privacy. For a complete description of our privacy policy, click here.

© 2020 Comcast. All rights reserved. All trademarks are the property of their respective owners.

Comcast Cable, One Comcast Center
1701 JFK Boulevard, Philadelphia, PA 19103
Attn: Email Communications
 
COMCAST ®
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Expert

Re: xfinity emails

@Herbaldew 

It does look legit, but if you're accessing your email on an email client  you should access it on webmail to check for the verified logo for this email.  If you see that, then the email is legitimately from Comcast.

 

How to tell if an email from Comcast/Xfinity is legitimate
https://www.xfinity.com/support/articles/comcast-verified-email


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I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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