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will not let me add a new user

mturtleb
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will not let me add a new user

A tech on the phone deleted my husband's email account. They said it cannot be recovered. I am trying to add him in again, I am the primary user. I keep getting an error message that says reload the page, and it happens again. This has gone on for 2 months. I have called numerous times and gone into the store. Each tech says to go to the other for help. HELP!!!

I am wondering if the problem is that they said we had 2 accounts and merged them. I am using his same cell phone number. The account uses my phone number.

Again
Expert

Re: will not let me add a new user


@mturtleb wrote:

A tech on the phone deleted my husband's email account. They said it cannot be recovered. I am trying to add him in again, I am the primary user. I keep getting an error message that says reload the page, and it happens again. This has gone on for 2 months. I have called numerous times and gone into the store. Each tech says to go to the other for help. HELP!!!

I am wondering if the problem is that they said we had 2 accounts and merged them. I am using his same cell phone number. The account uses my phone number.


You might want to call Comcast's CSA (Customer Security Assurance). They may be able to help. Their phone number is (888) 565-4329.


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