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why do I have to enter the same email and pass word twice?

able2222
New Poster

why do I have to enter the same email and pass word twice?

I do my log on with my email address and also the password.  I hit enter.  The message from Comcast says its not recognized. So I enter the same email address and password and hit enter and it goes to my emails?  Why do I have to enter it twice. Then  you get this  message and the pop up says you must now enter another email address other than  the one used by Xfinity. I  live alone. I do not know anyone elses email address that I wish to put in that space.  Its say if you ever get locked out. Well I am getting locked out of my emails because of some rules that Comcast has made.  Sorry but its become totally ridiculous for this to happen on a consistant basis and if you click on the  chat things it tells you that you must now change your password and your email address. I am not going to do that. So either Comcast/Xfinity gets its act together or I am going to go to sign on with AOL. This never happens to them.   

ComcastMorgan
Official Employee

Re: why do I have to enter the same email and pass word twice?

Hi there, able2222. Thank you for posting. We appreciate your feedback and are sorry for any inconvenience you experienced. We wanted to provide this link: https://comca.st/2QsfSg2 to provide some clarity on our requirements for email recovery. Please let us know if you have any further questions or concerns. Thank you!


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