Community Forum

unrequested read receipts

Highlighted
Regular Visitor

unrequested read receipts

Today I received a read receipt for an email that I sent from Comcast webmail, even though I have never requested a read receipt and do not want to receive read receipts. Yesterday a Comcast agent who participates in forums, "ComcastMichael," posted that Comcast is hearing reports of similar problems. ComcastMichael asked users experiencing this problem him to Private Message him for assistance, but the option to "Send a Message" does not appear when I click on his name as he directs in his posts. ComcastMichael, can you please reach out to me?

Highlighted
New Poster

Re: unrequested read receipts

I'm having this same issue. Receiving read receipts for some messages when I have never requested them. Happens randomly.

Highlighted
New Poster

Re: unrequested read receipts

I agree, I have been randomly receiving read receipts since Nov. 13. I never request a read receipt.  Looking at past emails, I know it randomly happens with emails external to @comcast.net, (just happened this morning).  I haven't seen any read receipts for emails within comcast.net.

Highlighted
Official Employee

Re: unrequested read receipts

Hi jcrva. Thanks for visiting and posting on our Forum! I am following up on behalf ComcastMichael. If you are still experiencing issues with email read receipts, I can help troubleshoot. I have verified your PM ability is turned on. Please send me a private message and include your full name so I can access your account. To send me a private, message click my name (ComcastJoeTru) to view my profile. Then click "Send a message" and private message me.

 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!