Community Forum

scanner cant find email app

Highlighted
New Poster

scanner cant find email app

want to scan to my email hp scanner says cant find email app and doesnt work with web based emails ??? 

Highlighted
Problem Solver

Re: scanner cant find email app

What is the exact model of HP Printer that you have?  Does anything here https://h30434.www3.hp.com/t5/Scanning-Faxing-and-Copying/The-HP-scan-application-can-not-find-an-em... help?

Joe V
(not a Comcast employee, just another paying customer)
Highlighted
Expert

Re: scanner cant find email app


@gabriel42 wrote:

want to scan to my email hp scanner says cant find email app and doesnt work with web based emails ??? 


I can't guarantee this will help; hp has made so many changes to their scanning software in the last couple of years it's like they are crippling their product.

 

In webmail click on the gear icon and then on Settings. 

Under Mail in the right pane you should see Behavior.

Click on Ask for mailto link registration Register now

 

mailto.jpg


I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Highlighted
New Poster

Re: scanner cant find email app

Thank you for your reply i dont think any ideas will work im tired of trying but ill give it one more shot the scanner is a hp envy 4500

Thanks again

Highlighted
Expert

Re: scanner cant find email app


@gabriel42 wrote:

Thank you for your reply i dont think any ideas will work im tired of trying but ill give it one more shot the scanner is a hp envy 4500

Thanks again


Let me know if this helps.  It may not be for your specific 4500 but might lead you in the right direction.  Your other option is to post on the HP Support Forums.


I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!